Returns & Exchanges

At Kaai Bags, we want you to be completely satisfied with your purchase. If your new luxury bag isn't a perfect match, you can return or exchange it within 30 days of delivery provided it is in its original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the bag in its original dust bag and protective packaging, ensuring all tags are still attached to maintain eligibility for a refund.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return box.

• 4.
  Drop Off and Track

  Hand your package to the designated courier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.