Frequently Asked Questions
Everything you need to know about your KAAI luxury experience.
What materials are KAAI bags made of?
KAAI bags are crafted from 100% Italian leather, sourced from a single tannery in Italy. Our leather is treated with a unique coating that makes it scratch-resistant, water-resistant, and UV-protected to ensure durability for daily use.
Do you offer international shipping?
Yes, we ship worldwide. We offer free shipping to the EU, UK, and USA on orders over a specific threshold. Delivery times typically range from 2 to 5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that return shipping costs may apply depending on your region, and the item must include all original tags and dust bags.
Will my laptop fit inside a KAAI bag?
Our bags are specifically designed for the modern professional. The Pyramid and Midi Pyramid models feature dedicated padded compartments that fit laptops ranging from 13.5 to 15.6 inches. Please check the specific product dimensions for exact compatibility.
How do I care for my KAAI leather bag?
Thanks to our specialized coating, maintenance is simple. You can wipe your bag with a damp cloth to remove dust or dirt. We recommend avoiding harsh chemicals or abrasive cleaners to preserve the protective finish.
Are there any warranties on KAAI products?
Yes, we provide a 2-year warranty on all KAAI bags covering manufacturing defects. This warranty reflects our commitment to high-quality craftsmanship and long-lasting luxury.